Unable to hit subscribe/authorize request using prod credentials

Health Locker
#1

Hi,

For the client id - DOC_PRIME_001, we are trying to hit authorize and subscribe for the health locker which we got configured for the production environment, but the callbacks for the same are returning errors.

Health locker id - DOC_PRIME_001, error logs for the same attached below -

Callback for subscribe with payload :

{requestId=ce9e4b7e-39d8-4d8d-84f7-0d66282da5cd, error={code=2500, message=Unknown error occurred}, timestamp=[2021, 8, 30, 7, 17, 8, 513230000], resp={requestId=f8652b84-3766-4a55-8746-1a7495154e8a}} and X-HIU-ID : bridge_DOC_PRIME_001

Please provide the resolution for the same.

Regards,
Rachit Saxena

#2

Hey @rachit,

Please try again and let me know the exact time,
will be easy to trace log.

Thank You

#3

Hi Shubhanshu,

Just tried the same , PFB the logs with time stamp –

2021-09-01 17:18:29 Updating the callback for subscription for payload {requestId=4d22a09a-ca49-4ba5-96fe-68ea61702aa8, error={code=2500, message=Unknown error occurred}, timestamp=[2021, 9, 1, 11, 48, 52, 882127000], resp={requestId=b79413e1-9642-4836-a290-1fe7d09fe5ad}}

#4

Hey @rachit,

Let me check

#5

Hi @Shubhanshu_Shukla,

Any updates on this?

#6

Hey @rachit,

There was some issue early with prod logs.
Please try now and let me know.

Thank You.

#7

Hi @Shubhanshu_Shukla,

Still getting the same error , tried just now—

Callback for subscribe with payload :{requestId=f0a22673-a553-4dd1-88f0-57f22373938b, error={code=2500, message=Unknown error occurred}, timestamp=[2021, 9, 6, 13, 40, 8, 145010000], resp={requestId=3c683af5-24d1-422f-b55c-5f1df44e3b43}} and X-HIU-ID : bridge_DOC_PRIME_001

#8

hi @Shubhanshu_Shukla,

Any updates on this?

#9

Hey @rachit,

Please try now , and provide us fresh error body like previous one in order to help with this.

Thank You

#10

@Shubhanshu_Shukla,

Please find below latest logs -

[DEBUG] 2021-09-17 13:01:19.205 [http-nio-80-exec-5] :{requestId=2a692bb3-5bc8-44c8-b635-94901159bac8, error={code=2500, message=Unknown error occurred}, timestamp=[2021, 9, 17, 7, 31, 18, 697746000], resp={requestId=34bff00c-22ba-4470-ab25-a84c8af2e44c}} and X-HIU-ID : bridge_DOC_PRIME_001

#11

Hey @rachit,

Viewing logs we found that you are passing wrong service-id which is probably bridge-id,

image
image1067×582 35.8 KB

Pass correct service-id and it will work fine for you.

Thank You