Care Context Link: OTP not received

HIP Implementation
#1

Since yesterday, we are not receiving OTP while Care Context Linking.
Below is the API being called.
/v0.5/users/auth/init
The API itself sends successful response however OTP is not received.

{
"transactionId": "bbe4f05f-b1fa-4418-9156-d313b1f48799",
"mode": "MOBILE_OTP",
"meta": {
    "hint": null,
    "expiry": "2023-10-13T12:25:06.713637548"
}

}

#2

@IntegrationSupport
Today we are able to receive OTPs.
However for one of the abha address, it is not received.
Also it sends mode as PASSWORD in response when request was made for auth mode MOBILE_OTP.
The abha address is : ashish.yogi@sbx

Response is:
{'requestId': '89b9d594-61d5-4bec-bf5c-f84dc27af6c0', 'timestamp': '2023-10-16T11:00:38.603222692', 'auth': {'transactionId': '06faad63-1798-4171-b18f-ca8353792b0b', 'mode': 'PASSWORD', 'meta': {'hint': None, 'expiry': '2023-10-16T13:00:38.603232301'}}, 'error': None, 'resp': {'requestId': 'cf213219-b2da-43aa-bc44-1fde43b48231'}}

PLEASE Assist . This is blocking our testing.

#3

@IntegrationSupport
Request for your assistance on this

#4

@pranab Kindly assist in this thread.

#5

@ayadav it is a very rare case that you have experienced, can you please confirm if its happening every time for this specific abha address.

#6

Hi @pranab
Yes this is happening every time for the particular abha address ashish.yogi@sbx.

One thing that might help is we noticed that this Abha address has the password setup as login mechanism in the PHR app.
We are using another abha address ajeet2040@sbx that does not have password setup and it works fine in this case.

#7

No, password is not the reason. I tried by setting the password for my address and it sent only MOBILE_OTP in callback when i requested for that. I’ll debug more for this phr_address and let you know, by the time if you have any other address for which you are facing the same issue do let me know, it will be easier for me to debug the issue (if any)

#8

Noted. Thanks Pranab.
In case if we find any other abha address with same issue, will let you know.