HIS-500 for Call to API v2/account/profile/deactivate

Health ID
#1

I am trying to deactivate a Health ID using password and already logged in using password. In the process I am getting following error. This is happening for few days.
{
“code”: “HIS-500”,
“message”: “An unexpected error has occured. Please try again in sometime.”,
“details”: null
}

Following is the payload I am using -
{
“authMethod”: “{{i_auth_password}}”,
“otp”: “{{e_mobile_otp}}”,
“password”: “{{i_password}}”,
“reactivationDate”: “{{i_reactivation_date}}”,
“reasons”: “{{i_reason}}”,
“txnId”: “{{o_txn_id}}”
}

Transaction ID was generated successfully in previous step.

Authorization and X-Token both are correctly populated in the header.

Any help will be appreciated.

Arvind

#2

hi @arvindks

please me the environment so we can further replicate the issue

Thanks & Regards
Areeb

#3

@Areeb, here is the call https://healthidsbx.abdm.gov.in/v2/account/profile/deactivate which I am invoking with following payload -
payload = json.dumps({
“authMethod”: “AADHAAR_OTP”,
“otp”: “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”,
“password”: “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”,
“reactivationDate”: “12/2/2022”,
“reasons”: “Official Requirement”,
“txnId”: “1ca66fb8-52eb-4fef-b343-c9f712fb699b”
})
headers = {
‘Content-Type’: ‘application/json’,
‘Accept’: ‘application/json’,
‘X-Token’: ‘Bearer eyJhbGciOiJSUzUxMiJ9.eyJzdWIiOiI5MS0xMjEzLTQ3NTYtMjIxMSIsImNsaWVudElkIjoiU0JYXzAwMDE4OSIsInN5c3RlbSI6IkFCSEEtTiIsIm1vYmlsZSI6Ijg4MjYwMDU3NDQiLCJoZWFsdGhJZCI6ImFydmluZC5zaW5oYUBzYngiLCJleHAiOjE2NjQzNTQwMTYsImhlYWx0aElkTnVtYmVyIjoiOTEtMTIxMy00NzU2LTIyMTEiLCJpYXQiOjE2NjQzNTIyMTZ9.G285vPkhF4sSQAzlu2I1WIZ8Oi7ev1xIZgi6wf3KqhVdRzbw8waKFvGfMsyQpnjiFX5wPA2_dCZmcqcW-KOiQZtC5CtI-3tPAo0rgSsaV-9RTVzRGv_TTSYDYD_vwD3qUTGvQ-WvXQPszixVE5g_zK4oCrKKiNYd7DQiI0cQy82WARZiGxjkQvSEUXwkf0tMGTT-_ATkaAyEIgTYR72fGpWcP7-hZiegVgvp2t1eM-H5bVjQv9MnWriHpxuHgtNtEzLj6sqzGdGAZVtp7kyUtQmJCWysqPM47IxloGNDsRZX95JNBb1p8sRlWH_WuOF_bj_7tqEmEBc12mLPWzo6nid_TprUxev4tXjuj1w9WhMekpqrj4JMy1cAN6z2y695SajE1kE_RQtIBCt0NkMkn_bpYugR6JOQ3XAsQMArw33kt4hLLI6yjsfrru80NYIa–ohGEa4MzvbxKAlBEsVbCH-WtI5hZMTD_geneyKLO0Hv1Ym4Uw8zGwNHXnDUFLvgcNzXZuIuIn0brU5FMxzfNgfDsIVSKrLGzg0ZSB2Gygfv2Gz32l0zOYg9cmbMGxB944d9Mn9E7t4V_kIpGLJmWMwlmBNTueE_vH54ynLhDGWPsbcyokGnquFRcLb4_Kx2Lnv2ABXTBql6uceiq-8Ob8oGZASsYV3J5ocgsaeTMI’,
‘Authorization’: ‘Bearer eyJhbGciOiJSUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICJBbFJiNVdDbThUbTlFSl9JZk85ejA2ajlvQ3Y1MXBLS0ZrbkdiX1RCdkswIn0.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.imjmqNx02oeimgcX8qFEkIfaMxAOjgMnM8rE5DOlk3YU4pb_grYgKTFNadkGE4mSKkEIP4nUbr6OakZsPG4pwee8qqJYx8HyyNAC7YjZZLfXVglIDsbsYJYp_cbadBPrqO3jhyQCkVk-HeZlFjeIdref-1WuSnBq_UlPuGw716QTokGgLXMdDy3CiemcHx3CMkTTsSoHxKx44pYyrSffC10Vg9mKaabYq8y6F7IxhCZBuJKRyBhLlS86IYWdO3Vo9ELTTC_6NsfTOrJSEIToXgXskG0elYswUY9lCLt6CdizsHV6BMRN6r0CYEnCRrHf0xIDUQtgIWxwkQwo38rchA’
}