Getting "Failed to persist in database" error in PHR app

General Query
#1

I am getting “Failed to persist in database” error while I am trying to log in or while setting up new password.

Please check the screenshot:

IMG_20201207_185141
IMG_20201207_1851411080×2160 51.2 KB

#2

Hi @bhaskar.dabhi,

Please share the Health ID. We will check what is the issue.

Thanks.

#3

Please check for priyabkaranpise@sbx

#4

Hi @bhaskar.dabhi,

Seems like two of your HealthId’s are associated with single HealthIdNumber which can never be the case with the current system.We want to confirm the same & investigate more. So, we request you to share the HealthIdNumber that is associated with the healthId: priyabkaranpise@sbx on ndhm.support@nha.gov.in email id.

Thanks.

#5

Sent the email at the mentioned address. Kindly check and let us know if you need more detail.

#6

Hi @bhaskar.dabhi,

Could you please let us know how did you create this health-id (priyabkaranpise@sbx). Was it using PHR App or using the health-id system.

We don’t have any user with this id in PHR system, however it is present in the health-id system.