Could not find user in PHR app

Hello Team,

I am facing issue in fetching patient record in PHR app. I have registered a patient in EMR webapp and entered OPD consultation data. When I try to access the record of that patient in PHR app, it says " Could not find the user details".

Please find the SS for refernce.

Facility details : Pkp hospital , HFR ID
: IN3410000244

Kindly provide solution in this regards,